The COVID-19 pandemic drove a bunch of adjustments within the restaurant business, and lots of of these shall be with us for the foreseeable future. As eating rooms closed, these with drive-thrus slimmed down their menus to hurry up service and lots of rearranged processes to adapt to staffing shortages.
One of many adjustments many made to their operation was including curbside pickup as a further service channel. As an alternative of coming inside or ready in an extended line on the drive-thru, clients positioned their orders by way of a cell app, pulled into the restaurant parking zone, and waited for a restaurant worker to deliver the order to their automobile. Within the early days of the pandemic, in line with the Nationwide Restaurant Affiliation, 67% of restaurant operators added curbside pickup to their operations.
Curbside pickup has confirmed to be a success with clients and is more likely to be a everlasting providing.
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