Tendo’s new Espresso Expertise Glossary may also help enhance job prospects for specialty-coffee employees.
BY EMILY MENESES
SENIOR ONLINE CORRESPONDENT
From AeroPress to pourovers, from latte artwork to cupping, there’s an infinite array of abilities to be realized on this planet of specialty espresso. With Tendo’s not too long ago launched Espresso Expertise Glossary, each baristas and café managers can now simply monitor and converse about which abilities a person has, and which abilities they’re engaged on or hoping to develop.
“The [skills glossary] was actually created for the employee,” shares Will Ross, founding father of Tendo and former espresso store supervisor. “It permits a person to personal a proof of labor as they transfer between jobs, primarily [acting in place of] the CV or resumé.“
The glossary is supposed to come in useful each on the time of a barista’s interview and when elevating conversations about promotions or raises. By permitting employees to checklist out their abilities in a concrete, tangible method, the glossary will function an additional level of reference when baristas apply for a brand new job or negotiate a promotion at an organization they’re already with.
“Coaching and growth will at all times require coaches, curriculum, and work-based reinforcement,” Will continues. “Concrete phrases and definitions empower workers to have constructive, open conversations with their managers about inside mobility.”
Will says the glossary may even profit store house owners and supervisors in the course of the hiring course of. ”[The coffee skills glossary also provides] an upside for café managers,” he says. “For instance, a café can checklist the, say, 20 abilities essential to work of their store—and establish whether or not a employee has these abilities or a few of them.”
The Espresso Expertise Glossary contains 75+ espresso abilities, together with dosing, tamping, milk texturing, and extra. Moreover, there are 20 transferable abilities that any espresso worker can entry on their telephone. Every ability additionally features a clear and concise definition, offered in-house by Tendo specialists and unbiased collaborators from the espresso trade.
“Essentially, we’re about making employees seen within the labor market, and empowering people with their information,” Ross elaborates. “Now you can incentivize employees round abilities that they might not have essentially seen as value pursuing … and present employees that in the event that they develop [their skillset], there’s a chance for recognition in addition to monetary [benefits].”
Tendo plans to finally create glossaries for all frontline employees, together with bartenders, cooks, and anybody working within the hospitality trade. By the Espresso Expertise Glossary, the platform hopes to assist specialty-coffee retailers appeal to and retain expert employees, in addition to present baristas their potential to develop of their careers. The Espresso Expertise Glossary is now accessible on the Tendo web site, with additional details about the corporate out there on the Press web page.
ABOUT THE AUTHOR
Primarily based in Los Angeles, Emily Pleasure Meneses (she/her) is a author and musician captivated with tradition and collective care. You’ll be able to frequently discover her at Echo Park Lake, consuming a cortado and journaling about astrology, artwork, Animal Crossing, and her desires. Discover her poetry, quick tales, and soundscapes on her web site.