From the highest down, quick informal idea PDQ (which stands for Individuals Devoted to High quality) is aware of a factor or two about making a constructive buyer expertise.
PDQ provides chef-driven recipes and aware substances usually present in a tremendous informal restaurant with the worth, pace and comfort of the quick meals and quick informal section. In 2022, it was named considered one of QSR Journal’s Finest Manufacturers to Work For, and is the five-time reigning champion of Finest Rooster Sandwich in Tampa Bay.
In recent times, the PDQ workforce has additionally positioned an emphasis on pace of service throughout the various ordering channels quick informal diners recognize at present, together with drive via, dine in, to-go, and direct to client by their native app. Be a part of this webinar to learn how PDQ incorporates a wholesome mixture of automation, coaching, and naturally, know-how adoption, of their service technique.
Hosted by Networld Media Group, be a part of Revel Chief Technique Officer Chris Lybeer and PDQ Chief Working Officer Eric Knott as they discover utilizing know-how as an accelerator to prioritize the wants of at present’s quick informal client.
Meet the audio system
Chief Technique Officer
Chris Lybeer is the chief technique and advertising officer of Revel Methods. Chris brings greater than 25 years of management expertise within the retail know-how business to Revel. Previous to becoming a member of Revel Chris served because the COO for Kredible, a digital advertising firm which was acquired by AdvisorEngine and because the VP of strategic growth for NCR, specializing in innovation, partnerships, and M&A. Over 15 years with Radiant Methods, Chris held a wide range of roles together with president of the Specialty Retail Division and EVP of the Comfort Retailer Division. Chris began out his profession as a pc engineer with NCR and finally led your entire software program growth group for his or her retail enterprise. Chris is obsessed with driving buyer satisfaction whereas additionally repeatedly bringing worth and innovation to market.
Chief Working Officer
Lengthy-time restaurant veteran Eric Knott oversees all operations efforts for the award-winning PDQ restaurant model, which has 62 areas throughout 5 states. Knott began with PDQ in 2010 previous to the opening of its first location in Tampa in October, 2011. He served on the workforce for the preliminary opening after which dealt with management duties as working director for the second location in Wesley Chapel, Florida in June, 2012. Knott was shortly elevated to market director, overseeing quite a few shops within the Tampa Bay space after which transitioning to the identical position within the Carolinas, New Jersey and South Florida. Knott served as a PDQ Regional vp from 2017-2020 earlier than being promoted to director of operations. He has efficiently led the PDQ workforce for greater than 40 retailer openings throughout his tenure. Previous to becoming a member of the PDQ workforce, Knott spent 12 years with Outback Steakhouse, swiftly rising by the ranks from his begin as a kitchen supervisor to a managing associate, together with his honor as a Board of Administrators winner in 2007. He additionally received the Company Tech of the Yr award in 2003. Knott resides in Tampa and enjoys golf in his free time.
Meet the moderator
Mandy Wolf Detwiler
Networld Media Group
Mandy is the managing editor at Networld Media Group and the positioning editor for PizzaMarketplace.com and QSRweb.com. She has greater than 20 years’ expertise protecting meals, individuals and locations.