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Blaze Pizza CEO: Pizzaverse tech nonetheless rising, staffing will be addressed

Through the Pizza Management Digital Summit, Blaze Pizza CEO Mandy Shaw addressed the rise in expertise and present staffing challenges.

The pizzaverse is altering, and Mandy Shaw, CEO of Blaze Pizza addressed these adjustments in the course of the Pizza Management Digital Summit July 27 hosted by Pizza Market and sponsored by Restaurant365.

Through the keynote, Shaw spoke about a number of challenges going through pizzerias throughout the nation as we speak.

“We have got inflation at 9%, a potential recession inside the subsequent two years and staffing points and unionization occurring within the restaurant trade,” Shaw mentioned. “Assume we must always pack it up and go dwelling? Completely not. The optimism that I’ve about this trade, and likewise our phase of the trade, stays as robust because it ever has been.”

Pizza away from house is a $48 billion idea that helps the U.S. financial system. It is one in every of Individuals’ favourite meals. With the arrival of third-party supply, pizza has extra competitors than ever. It used to only be pizza and Chinese language meals that might be delivered, however now a large number of cuisines can arrive scorching and contemporary at clients’ doorways.

“You simply need to be considerate of what your go-to market is and what your model or unit or variety of small models is definitely about and preserve a gentle beat of what that appears like,” Shaw added.


Expertise like robots and automatic pizza supply autos are a horny idea that can come sooner or later, Shaw mentioned, to vary the way in which the human workforce interacts with eating places, however DoorDash simply discontinued its salad robotic. Different pizzerias and firms have tried to carry expertise to the forefront of the trade, “however they only have not discovered find out how to do it,” Shaw mentioned.

At Blaze Pizza, a build-your-own artisanal pizza idea, selection is paramount. Company have six crusts from which to decide on and greater than 35 toppings. There is a devoted pizzaiolo who stands in entrance of the 600-degree oven manning the pizzas as they prepare dinner in 180 seconds. That must be a educated job as a result of relying on the way in which the pizza is constructed, it is “very a lot a discovered and appreciated a part of the Blaze environment that we’re not going to maneuver away from,” Shaw mentioned. “Now we have no intention of changing everyone with a robotic as a result of our model … is extra in regards to the artisanal, build-your personal and what that pizza tastes like when it comes out of the flaming scorching — I ought to name it ‘blazing’ scorching — oven.”

There are many software program suppliers out there who’re offering expertise to assist small- to mid-size manufacturers thrive, similar to utilizing built-in tablets or methods to work together with third-party supply firms utilizing their proprietary POS system.

“I’d provide for you to not chase expertise for expertise’s sake,” Shaw cautioned.


The restaurant trade continues to be experiencing staffing points, needing to fill positions with competent employees. Over the subsequent 5 to seven years, Shaw mentioned it is projected that the trade goes to lose greater than 1.5 to 2 million younger employees between the ages of 16 and 24. That is a number of manpower, and Blaze even has to fret about staffing in worldwide markets.

“When you consider innovation, it would not essentially need to be horny tech, it can be handbook and method and simply innovating the way in which you consider your corporation,” Shaw mentioned. “You may give any person a increase, and it’ll make them really feel higher for a brief time frame.”

In case you educate that employee about how a lot cash they’re truly making, similar to together with tipping, it is troublesome for youth to truly perceive that they are making greater than working at Amazon or in a retail surroundings. A few of employees’ displeasure is monetary, however different points are extra esoteric.

Blaze did analysis final yr to review what’s on the core of its operations and located that hiring non-traditional staff similar to these with tattoos or funky hair colours works so long as they’ve a smile on their face and may make an ideal pizza. Not excluding a class of employees opens up an entire new outlet for staffing, with Blaze’s “Free to be You” platform as the subsequent evolution of idea, together with enjoying music the workers wish to put on and selecting comfy uniforms for a scorching pizza kitchen.

To take heed to extra of Mandy Shaw’s ideas on the pizza trade, register to view On Demand right here.


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